🚀Not Just an App. A Gateway to Imagination.

Welcome to

Tales Education Support

If you need help using the app, managing your account, or handling privacy-related requests, this page provides everything required by Google Play and the App Store for customer support, data access, and data deletion.

Contact Support

For all general inquiries, technical issues, subscription questions, or troubleshooting:

Response Time: 72 hours on business days

Request Data Deletion or Access

Parents and legal guardians can request:

• Access to stored data
• Correction of existing data
• Complete account and data deletion
• Confirmation of what data is stored
To submit a request, email: privacy@tales.al
Subject line: "Tales Education — Data Request"

Please include:

• The child profile name
• Parent/guardian confirmation
• Device type (Android / iOS)
• Description of the request

All verified deletion requests will be completed within 30 days.

App Designed for Children

Tales Education is a learning app for children ages 6–12.

It complies with:

• Google Play Families Policy
• Google Play Data Safety Requirements
• App Store Kids App Guidelines
• COPPA (Children's Online Privacy Protection Act)

The app features:

• No ads
• No tracking
• No third-party data sharing
• No external links for children

Privacy Policy

Our full Privacy Policy explains data collection, usage, storage, and parental rights.

Privacy Policy URL: https://tales.al/legal/privacy

Technical Requirements

Tales Education supports:

• Android: Version 8.0 and up
• iOS: Version 14.0 or later

For the best experience, update to the latest available version in Google Play or the App Store.

Account & App Assistance

Contact support for help with:

• Signing in or creating a child profile
• Story progress not saving
• Sync or subscription problems
• Crashes or performance issues
• Switching languages (English / Albanian)

We are here to assist with any issue affecting the use of the app.

Feedback & Suggestions

We welcome feedback from parents, teachers, and young learners.

Send ideas or suggestions to: info@tales.al

Your input helps us improve future learning worlds.

Important Compliance Notes

Data Sharing

Tales Education does not share personal data with any third parties.

Advertising

The app contains no ads, no third-party SDKs, and no personalized advertising.

Data Encryption

All transmitted data is encrypted. All stored data is encrypted.

Parental Controls

Only parents can request data access or deletion.

Safe, Simple, and
Always Supported.

Tales Education is designed to be worry-free
for parents and fun for kids. Whenever you
need us, we're just one click away.